Shipping Policy

Thank you for shopping with us! Here's everything you need to know about our shipping policy:

1. Processing Time: Orders are typically processed and shipped within 1-2 business days after payment is received, excluding weekends and holidays. 

2. Shipping Rates: Shipping rates vary depending on the destination and the weight of the package. You can see the shipping cost for your order during the checkout process before payment is required.

3. Shipping Methods: We offer several shipping options to meet your needs, including standard and expedited shipping. The available options will be displayed during checkout.

4. Delivery Time: Delivery times vary based on the shipping method chosen and your location. Estimated delivery times are provided during checkout and can range from 2-7 business days for standard shipping, and 1-3 business days for expedited shipping within the continental United States. International shipping times may vary.

5. Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also log in to your account to view the status of your order and track your shipment.

6. Shipping Restrictions: We currently only ship to addresses within the United States. We do not ship to PO boxes or APO/FPO addresses at this time.

7. Shipping Issues: If there are any issues with your shipment, such as delays or damages during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue promptly.

8. Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product covered under warranty.

9. International Shipping: At this time, we do not offer international shipping. We apologize for any inconvenience this may cause.

10. Contact Us: If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Our customer service team is here to help!

Thank you for choosing Cloud 9 Lingerie Boutique. We strive to provide you with a seamless shopping experience from start to finish!